Financial

Audited Report and Financials Statements 2016-2017

For any questions, please contact:

Valerie Lopez, CPA, MBA

Chief Financial Officer

830-278-6251 ext. 1173

Medical Records

Protected Health Information 

As a patient, you have the right to inspect or review your medical records. Understanding your health records is key to making informed health decisions. 

How to Get Your Medical Records 

To see your medical records or receive a copy, please call, fax or come in and visit our Health Information Management department. We are committed to fulfilling patient requests in a timely manner. Records are typically processed within 10 to 15 business days. 

Medical Record Requests 

Please submit your request for records with a Authorization for Release of Medical Records form. This form is available below or can be picked up at Uvalde Memorial Hospital in the Health Information Management department. 

Mail your request, authorization of release, and HIPAA authorization form, along with a copy of your government issued photo ID to: 

Uvalde Memorial Hospital
Attention: Release of Information
Health Information Management Department
1025 Garner Field Road Uvalde, Texas 78801

Fax your request, authorization for release, and HIPAA authorization form, along with a copy of your government issued photo ID to 830-278-2257. 

For status of medical record requests and other information, please call 830-278-6251 ext. 1159. 

Medical Records Request Forms 

Please download and complete these necessary forms to obtain your medical records. 

Authorization for Release of Medical Records Form (English)
Authorization for Release of Medical Records Form (Espanol) 
HIPAA Compliant Authorization Form

Patient Financial Services

Uvalde Memorial Hospital acknowledges the financial needs of patients and their families who are unable to pay for their medical services, and offers an assistance program (Hospital Financial Assistance Program) for medically necessary services to those who have an established need. Eligibility for this program is based solely on financial need and is provided on a non-discriminatory, no cost basis. 

Hospital Financial Assistance Program: 

You may qualify for the hospital financial assistance program if the family’s annual gross income is less than or equal to 200% of the federal poverty level based off the federal poverty guidelines. Eligible individuals will not be charged more than amounts generally billed. Patients wishing to apply for the Hospital Financial Assistance Program may submit requested documentation and application to the HFAP Coordinator or Financial Counselor.

To get you started, please access the following documents:

Financial Assistance Plain Language Summary

HFAP Application

HFAP Policy

Credit and Collections Policy

For more information about and/or assistance with any of these options please contact:

Financial Counselor
Uvalde Memorial Hospital
Main Registration Area
1025 Garner Field Road
Uvalde, Texas 78801
Telephone: (830) 278-6251 ext. 1345
   HFAP Coordinator
Uvalde Memorial Hospital
Social Services Area
1025 Garner Field Road
Uvalde, Texas 78801
Telephone: (830) 278-6251 ext. 1308

Uvalde Memorial Hospital accepts cash, check, Visa, MasterCard & Discover. Uvalde Memorial Hospital also provides a Recurring Payment Option, which is an automatic monthly payment by electronic check or credit card. For more information, please contact our Customer Service Representatives at 830-278-6251 ext. 1112 or 1149.

Community Health Needs Assessment

View our most recent Community Health Needs Assessments:

2015

2012

Uvalde Memorial Hospital would like your feedback on the most recent Assessment conducted (2015). Please provide your written comments and suggestions to us via e-mail at k.radicke@umhtx.org.

uHealth Patient Portal

uHealth Patient Portal
A secure way to access complete health information online versus over the phone or in person, uHealth makes time-consuming tasks simples...a few clicks, and you're done.

UHealth-Home-Page-logo2.png

> Pre-register for your visits
> Update personal information           

> Review your results      
> View appointments

Already a user? Click here!
Want to be a user? Scroll down for the easy steps.

You Choose the When and Where

  • Use the uHealth patient portal from anywhere using a web browser
  • Access the portal from your smartphone or tablet
  • Manage your information 24/7, without waiting

Where Does My Health Information in uHealth Come From?

All information in the portal comes form your Uvalde Memorial Hospital health record. This ensures that you have access to the most accurate, up-to-date information.

Want to Register? It's Simple!

You must have an email address on file at Uvalde Memorial Hospital and medical record number to access uHealth. Registration or Health Information Management staff can provide you with your medical record number at your next visit or by calling (830) 278-6251.

Enroll and Get Started

  1. When you register for services at Uvalde Memorial Hospital, please give the registration staff your e-mail address, it is required to access uHealth.
  2. Our staff will provide you with your Medical Record Number, it is also required to access uHealth.
  3. Once you have given us your e-mail address and received your medical record number, click on the "Enroll Now" link below.
  4. Complete the uHealth self-enrollment fields.
  5. After successful enrollment, you will be sent an e-mail to the address you provided to registration staff. Click the link in your email and set your new password.
  6. Visit the Apple or Google Play Stores and download the MHealth App.

Enroll Now!

Having trouble? Call us at (830) 278- 6251 ext. 1164.

Patient Concerns

Patients and their families have a right to express a concern or complaint regarding the hospital, their care, or a hospital employee without their care being affected. If employee and/or public have concerns about patient care and/or safety in the hospital, that the hospital has not addressed, he or she is encouraged to contact the hospital’s management including the Patient Advocate, Supervisor, or Administrator directly. This should be resolved within 30 days. If the concerns cannot be resolved through the hospital, individuals may also contact:

The Joint Commission • Office of Quality Monitoring

One Renaissance Boulevard • Oakbrook Terrace, IL 60181

1-800-944-6610

Reporting Abuse, Neglect or Illegal Conduct:

Report immediately any abuse, neglect, or illegal, unethical, or unprofessional conduct in accordance with Texas Department of State Health & Human Services Complaint line at 1-888-973-0022. Address: 1100 West 49th Street, Austin, Texas 78756-3199

Discrimination or Retaliation Standards:

Patients, residents, employees and staff are protected from discrimination or retaliation for reporting a violation of the law.

Visiting Hours

Visitors offer great comfort to patients and we invite you to visit your loved one. However, at times it is necessary to apply limitations to ensure quality patient care.

Hospital-wide Visitors' Guidelines

  • Visitors are limited to 2 per patient in all patient areas/rooms. 
  • Children under the age of 12 should remain in the waiting area accompanied by an adult at all times. 
  • Consumption of food in the waiting area is discouraged. Please feel free to use the hospital's cafeteria, Green Tree Café. 
  • Overnight sleeping in the waiting rooms is not allowed. 
  • We reserve the right to limit the number of visitors in the hospital or patient rooms at any time. Security staff is responsible for visitor management.

Guidelines Per Units

Medical/Surgical General Floor:

Visiting hours are 6:00AM to 9:00PM. The nurse supervisor may make exceptions to times.

Intensive Care Unit:

Visiting hours are 10 minutes every hour on the hour around the clock. Immediate family members only. No food or flowers are allowed.

Women's and Newborns' Center:

      • Post-Partum Unit: Visiting hours are 8:30AM to 8:30PM. 
      • Labor Room: Visitors are limited to immediate family only and 2 at a time.
      • Siblings of the baby may visit if accompanied by an adult. Support person may visit at any time.

Patient Rights & Responsibilities

Your healthcare is a cooperative effort between you, your physician, and the hospital staff. In addition to your rights it is expected you will assume the following responsibilities to the best of your ability.

Patient Rights

  • You have the right to receive considerate, respectful, and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities.
  • You have the right to an environment that preserves dignity and contributes to a positive self-image.
  • You have the right to receive care in a safe environment free from all forms of abuse, neglect, or mistreatment.
  • You have the right to have someone remain with you for emotional support during your hospital stay, unless your visitor’s presence compromises your or others’ rights, safety, or health. Visitation rights include the right to receive visitors designated by you, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend. You have the right to withdraw or deny such visitation consent at any time.
  • You have the right to have a family member or representative of your choice and your doctor notified promptly of your admission to the hospital.
  • You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and the expected outcome of treatment, including unexpected outcomes.
  • You have the right to give written informed consent before any non-emergency procedure begins.
  • You can expect full consideration of your privacy and confidentiality in care discussions, exams, and treatments. You may ask for an escort during any type of exam.
  • You have the right to have your pain assessed and to be involved in decisions about treating your pain.
  • You have the right to be free from restraints and seclusion in any form that is not medically necessary or used as a means of coercion, discipline, convenience, or retaliation by staff. Should a patient experience a change in emotional, physical or mental status, then the family may be requested to sit with the patient, or arrange for a private sitter.
  • You have the right to agree or refuse to take part in medical research studies. You may withdraw from a study at any time without impacting your access to standard care.
  • You, your family, and friends with your permission, have the right to participate in decisions about your care, your treatment, and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
  • You have the right to make an advance directive and appoint someone to make healthcare decisions for you if you are unable. If you do not have an advance directive, we can provide you with information and help you complete one.
  • You have the right to be involved in your discharge plan. You can expect to be told in a timely manner of your discharge, transfer to another facility, or transfer to another level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
  • You have the right to receive detailed information about your hospital and physician charges.
  • You can expect that all communication and records about your care are confidential, unless disclosure is permitted by law. You have the right to see or get a copy of your medical records. You may add information to your medical record by contacting the Health Information Management department. You have the right to request a list of people to whom your personal health information was disclosed.
  • You have the right to access information contained in your clinical records within a reasonable time frame.
  • You have the right to give or refuse consent for recordings, photographs, films, or other images to be produced or used for internal or external purposes other than identification, diagnosis, or treatment. You have the right to withdraw consent up until a reasonable time before the item is used.
  • You have the right to communication that you can understand. The hospital will provide sign language and foreign language interpreters as needed at no cost. Information given will be appropriate to your age, understanding, and language. If you have vision, speech, hearing, and/or other impairments, you will receive additional aids to ensure your care needs are met.
  • You have the right to access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of resources.
  • If you or a family member needs to discuss an ethical issue related to your care, a member of the Social Services department will be available to assist you.
  • You have the right to spiritual services. Chaplains are available to help you directly or to contact your own clergy.
  • Patients and their families have a right to express a concern or complaint regarding the hospital, their care, or a hospital employee without their care being affected. If employees and/or public have concerns about patient care and/or safety in the hospital, that the hospital has not addressed, he or she is encouraged to contact the hospital’s management including the Patient Advocate, Supervisor, or Administrator directly. This should be resolved within 30 days. If the concerns can not be resolved through the hospital, individuals may also contact:

The Joint Commission
Office of Quality Monitoring.
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Patient Responsibilities

  • Following the hospital rules as explained to you. 
  • Providing a complete and accurate medical history when requested. 
  • Participating in developing your treatment plan and educational opportunities. 
  • Following the treatment plan recommended by your physician. 
  • Notifying the physician or other health professionals if you should decide not to follow the recommended treatment plan. 
  • The outcome should you choose not to follow the recommended treatment plan. 
  • Telling the physician or nurse if you do not understand the recommended treatment plan. 
  • Reporting changes in your condition to your physician or nurse. 
  • Discussing pain management with your physician or nurse. 
  • Making your needs and wishes known to your physician or nurse. 
  • Providing a copy of your Advance Directive to the hospital. 
  • Following the hospital’s visitor policy. 
  • Being considerate of other patients, hospital staff, and property. 
  • Observing the hospital’s no smoking policy. 
  • Assuring all financial obligations for your health care are met. 
  • Providing correct insurance information to the hospital.

Insurances Accepted

Below are some of the insurance companies that we are affiliated with. If your insurance company does not appear in our listing, please feel free to inquire with our billing office at (830) 278-6251 Ext 1126.

Affiliated insurance companies:

Blue Cross Blue Shield          Golden Rule AFLAC
AETNA Entrust Boone Chapman
Principal GM Southwest          Employee Benctits (EBS)      
TML Bakers Ins. Benefit Planners
United Healthcare Great West First Health
Group and Pension Federated Humana Employers
Mail Handlers CIGNA Gilsbar
Assurant Health Varity National Superior Health (CHIPS)
Scott & White Samba Kempton
Producers Exchange- WMSD

All Military Related Insurance Including:

Humana Military                     Champ- V.A.             Champus                                Tricare
V.A.

All Medicare Replacement Plans Including:

Secure Horizon                      Select Care               Bravo Health                           Care Improvement
First Health Care           Universal Blue Choice Healthnet Pearl
Pacific Care Pyramid Aetna Medicare Heritage
Humana Gold Advantra Wellcare Pioneer Life
United HMO Sierra Health Unicare Physicians Health Choice
Aetna Select Preferred Care Sterling Mgr.


All Medicare Supplement/Secondary Plans Including:

Bankers Life                          

APWU                        

TASB                                    Connecticut General
Connecticut General WAUSAU AARP/United United Teachers
Aetna Mutual of Omaha USAA Conseco
Kaiser Permanente American Pioneer GEHA Masters & Mates
State Farm Principal Medicare

Discharge Information

At the time of your discharge, your nurse will give you discharge instructions that include but are not limited to further physician appointments, medications for you to continue at home, and activity precautions if any.  A registration department employee will contact you prior to discharge if financial arrangements are to be made.  For your safety and convenience, a staff member will accompany you to your vehicle.

You are responsible for your bill.  Routine charges include your room, nursing care, meals, linens, housekeeping, laboratory tests, physical therapy, and other hospital diagnostic and therapeutic services.

It is important to know your hospital bill does not include professional charges, such as those from your personal physician, or physician specialists like emergency medicine physicians, surgeons, and/or radiologists.  You will receive those bills directly from the physician offices.

Advantage Care Program

This program focuses on providing wellness health benefits, preventative screenings, and savings on your out-of-pocket expenses for a better quality-of–life and is offered to you and your family.

Benefits of the Program:

  • 50% OFF out-of-pocket expense on all wellness screenings (ex.: mammograms, bone density exams, and more). Discount does not apply if above test are diagnostic and only applies once per year.
  • The following wellness benefits each at no additional cost on an annual basis:

1. Free CBCAD Test- A complete blood test that is used to determine the general health status and to screen for a variety of disorders such as anemia or infections.

2. Free Glucose Test-This test will determine if your glucose level is within a healthy range or to screen for diabetes, hypoglycemia (low blood sugar), and hyperglycemia (high blood sugar).

3. Free Lipid Profile Test-The lipid profile is a group of tests that are often ordered together to determine risk of coronary heart disease. The lipid profile includes total cholesterol, HDL-cholesterol (often called good cholesterol), LDL-cholesterol (often called bad cholesterol), and triglycerides.

Total Value of $333.00

Additional Benefits:

  • Other benefits apply, just ask one of our registration representatives.
  • You will receive a quarterly newsletter packed with hospital news and wellness tips that can easily be put into place for a healthier life.
  • With every hospital admission, you will receive a complimentary meal for one guest per day of your hospital stay.

Membership Fees

  • $10.00 for an individual person with no dependents
  • $20.00 for a family of four; each additional family member is $2.50
  • Renewal fees are due annually upon the anniversary month of initial membership

Dependents consist of legal dependents of the applicant and must be between the ages of 0-24 years old.

Once your membership application is completed, you will receive your UMH Wellness cards by mail.

How do you sign up?

Signing up for UMH Advantage Care is quick and easy. You may sign up in any of the following ways:

  • Visit our Customer Service desk located in our hospital at the Garner Field Road entrance.
  • Call Customer Service at 830-278-6251 ext. 1112 or 1149 to receive an application by mail or apply by phone with a credit card.
  • Download and print the application form. Bring or mail your completed form to our Customer Service or Registration desk.

Mailing Address: 

Uvalde Memorial Hospital
Attn: Registration
1025 Garner Field Road
Uvalde, Texas 78801

Patient Registration


Bring the following items with you to register to ensure an efficient and hassle-free appointment:

  • Your current insurance card (need subscriber's name, date of birth, and Social Security number)
  • Guarantor or employer's information (name, address, and phone number) 
  • Physician order forms (the physician ordering the test must be Texas State Board Certified) 
  • Social Security number or card 
  • Picture ID with current address (Driver's License or State ID) 
  • A list of current prescription or over-the-counter medications you are taking (including the dose and frequency) 
  • Copy of Advance Directive (only necessary if patient is being admitted, having a surgery/outpatient procedure, or is an obstetrics (OB) outpatient)

If you have questions or concerns, please call (830) 278-6251.

Pre-Register and Save Time!

Pre-registration is recommended and encouraged for patients with scheduled exams (ex: CT, MRI, mammogram, or sonogram) or outpatient procedures (ex: day surgery, EGD, blood transfusions, chemo, or labs).

Pre-registration can be completed over the phone or in person in advance of the patient's procedure. Pre-registering expedites the process on the day of the  test or procedure.

  • Pre-register in Person: To pre-register in person, patients must present a form of identification (license or picture ID), their insurance card, and doctor’s orders. To pre-register in person, please visit the registration desk. 
  • Pre-register by Phone: Patients utilizing the phone pre-registration option must provide their name, insurance information, and the name of physician ordering the procedure. Upon arrival at UMH, the patient must stop by the registration desk to present a copy of the doctor’s orders, a form of identification (license or picture ID), and sign completed registration paperwork. To pre-register by phone, please call (830) 278-6251.

Credit card payments are accepted for those patients who will pay out of pocket.

Please Remember

We make every effort to remain on schedule. However, due to hospital emergencies and other unforeseen events, we occasionally experience delays. If this occurs, we ask for your patience and cooperation and appreciate your understanding.

Advance Directives

This important legal document is designed to help you communicate your wishes about medical treatment at some time in the future when you are unable to make your wishes known because of illness or injury.

These wishes are usually based on personal values. In particular, you may want to consider what burdens or hardships of treatment you would be willing to accept for a particular amount of benefit obtained if you were seriously ill.

You are encouraged to discuss your values and wishes with your family or chosen spokesperson, as well as your physician. Your physician, other health care provider, or medical institution may provide you with various resources to assist you in completing your advance directive. Select the treatment choices that best reflect your personal preferences and provide a copy of your directive to your physician, usual hospital, and family or spokesperson.

Consider a periodic review of the document. By periodic review, you can best assure that the directive reflects your current preferences.

Preventative Health Practices

The most important thing you can do to prevent illness is by proactive and an active participant in your health care.

We recommend you visit the following sites to find health related resources on certain diagnosis, illnesses, and injuries:

Medication Safeguards

  • Make sure your physician is aware of all medications you are taking. Take all of your medications with you to each physician appointment or to the hospital.
  • Make sure your physician is aware of any allergies or adverse reactions.
  • Ask for information about your medication in terms you can understand. Ask your physician as well as your pharmacist.
  • When receiving medications, make sure you know the name of the medication you are receiving and why you are receiving it.
  • If you have any questions about your medications be sure to ask the physician, the nurse, or your pharmacist.

Other Recommendations

  • Ask your physician why a test, treatment, or lab is being done.
  • Follow up with the physician about your results.
  • Ask questions about what your results indicate.
  • Ask questions about your diagnosis.
  • Speak up if you have concerns or questions.

Five Star Service Award
2018 Places to Work
Computed Technology ACR
Mammography ACR
Magnetic Resonance Imaging ACR
4 Star Rating Centers for Medicare
Guardian of Excellence
Patient Safety Excellence
PG Pinnacle Award