COVID-19 Updates

Please note the following temporary changes to be implemented as Uvalde Memorial Hospital takes extra precautions for the safety of our patients, staff, and community.

Uvalde County COVID-19 Latest News Updates

Access Your COVID-19 Results

COVID-19 Employer's Guide

Visitor Guidelines 

The Chief of Staff and Chief Medical Officer, along with hospital administration, have decided to update our visitation guidelines in an effort to keep our patients, staff, and community as safe and healthy as possible.

Visitation guidelines currently in effect are:

  • Hospital-Wide:
    1. No pediatric visitors, 17 years of age and younger, will be permitted. Exceptions for critical and or dying patients or deficient in mentation may be made.
    2. No visitors for patients deemed high risk until test results are obtained and are negative.
    3. No visitors allowed in public areas including the Green Tree Café. Food items will be provided to support persons for lunch.
  • Medical/Surgical & ICU Patients: Daily visitation by one support person will be allowed from 8:00am to 5:00pm. Support person will be screened prior to entry and required to wear a mask.
  • Emergency Room Patients: One support person per patient. Support person will be screened prior to entry and required to wear a mask.
  • Surgery: One designated support person will be allowed on to the surgery unit from 6:00am to 6:00pm with the patient for pre and post operation, and inpatient surgery admissions. Support person will be screened prior to entry, required to wear a mask, and may not wait in public areas. For longer surgeries, support person will be asked to wait outside or in their vehicle during the procedure. For questions, please call our pre-op nurse at (830) 278- 6251 extension 1615.
  • Women's and Newborns' Center:
    Effective Wednesday, May 13:
    A single support person for an admitted pregnant patient will be allowed into the Women’s and Newborns’ Center only after being screened for the following requirements prior admittance. Each of the 3 criteria listed below must be negative. A positive answer or test result on any of the criteria will prohibit entrance of the support person into the Women’s and Newborns’ unit. For questions, please call our Women’s and Newborns’ Center at (830) 278- 6251 extension 1121.
    1. Contact with a confirmed case of COVID-19 or travel to a known high risk area within 14 days.
    2. Symptoms of illness based upon updated CDC guidelines within 14 days.
    3. COVID-19 PCR RNA test within 14 days.

COVID-19 Hotline 

Community members may call UMH’s local hotline for questions or concerns regarding COVID-19. The hotline will provide callers with options for accurate and up-to-date resources on COVID-19, information on COVID-19 symptoms, and detailed information on testing information. If the caller meets testing requirements, the individual then has the ability to talk to a registered nurse for additional information and instructions if testing is needed. COVID-19 Hotline: (830) 407-8021

Emergency Room Temporary Entrance 

Patients visiting the UMH emergency room will be temporarily re-routed from the main emergency room entrance, normally on the east side of the hospital. At this time, patients will enter for emergency care from Puccini Road, on the west side of the hospital, onto Kessler Drive. From Kessler Drive the patient will follow directional signage and proceed to an emergency room patient screening lane. At the screening point, the patient will be asked screening questions and be triaged for respiratory symptoms and fever. Following that assessment, the patient will be routed to the necessary treatment area.

Hospital Entrances 

  • The Registration Lobby entrance will be the only entrance open for visitors and patients to enter and exit the facility. All patients and visitors will be screened before entering. 
  • Employees will use a badge-access designated entrance on the west side of the hospital upon arrival and departure and will be screened before entering and leaving the building. 
  • The Garner Field Road entrance, by the Gift Shop, will be closed. 

Visitor & Patient Parking 

  • Visitor and patient parking will be located on the east side of the hospital off of Kessler Drive by the Registration Lobby entrance.

Outpatient Services 

  • Out-patient departments will be limiting the number of patients in waiting rooms and treatment areas as necessary for social distancing purposes. Patients visiting out-patient areas like the Wound Care Center, the Rehabilitation Center, the Specialty Clinic, and Uvalde Medical & Surgical Associates will receive a call prior to their appointment if these changes will affect their visit in any way. 

Ancillary Services 

  • Social Services: Social Services will be temporarily relocated to the financial counselor’s office in the registration lobby. We encourage individuals with an appointment to complete their appointment by phone if at all possible by calling 830-278-6251 ext. 1309. 
  • Medical Records: All medical record related services will be completed via phone. Please call 830-278-6251 ext. 1164 or 1159 for requests or more information. 
  • Medicaid: The Medicaid caseworker will be taking appointments via phone only at 830-278-6251 ext. 1181.

COVID-19 Testing Patients

Patients that meet qualifications for testing for COVID-19 will be directed through the testing process by their physician’s office. Individuals should not report to the emergency room without consulting with their physician first or calling the emergency room prior to their arrival. If testing is needed, the patient will be given instructions by their physician or the emergency room.

Other Resources 

Uvalde Health Authority

Texas COVID-19 Case Counts

COVID-19 Cases Nationwide

Centers for Disease Control and Protection (CDC) Latest Updates

Texas Department of State Health Services (DSHS) COVID-19 Updates

Pricing Transparency

The Centers for Medicare & Medicaid Services (CMS) are requiring every hospital to publicize a list of their standard charges online in a “machine-readable format” by Jan. 1, 2021 as part of the 2019 IPPS Final Rule. 

Average Charge Description Master price available HERE.

Please note that this list is meant to meet the government requirement, but they do not represent all of our efforts around price transparency or affordability.

DISCLAIMER AND EXPLANATION FOR STANDARD HOSPITAL CHARGES

This hospital determines standard charges for patient services with the use of a chargemaster system, which is a list of charges for the components of patient care that go into every patient’s bill. These are the baseline rates for services provided at this hospital.

The chargemaster is similar in concept to the manufacturer’s suggested retail price (MSRP). It is the starting price of each service performed and goods consumed associated with the individual patient’s treatment. The chargemaster rates are updated from time to time to accurately reflect the hospital’s expenses to operate.

Standard charges shown in the attached files do not necessarily reflect what a patient may pay. Government insurance plans such as Medicare and Medicaid do not pay the chargemaster rates, but rather have their own set rates which hospitals are obligated to accept. Commercial insurance payments are based on contract negotiations with managed care payors and may or may not reflect the standard charges. Patients without commercial insurance or not covered by a government health care plan should contact the hospital prior to a procedure to discuss charges, alternative pricing, and payment terms.

Financials

Audited Report and Financial Statement 2019

For any questions, please contact:

Valerie Lopez, CPA, MBA

Chief Financial Officer

830-278-6251 ext. 1173

v.lopez@umhtx.org

Medical Records

Protected Health Information 

As a patient, you have the right to inspect or review your medical records. Understanding your health records is key to making informed health decisions. 

How to Get Your Medical Records 

To see your medical records or receive a copy, please call, fax or come in and visit our Health Information Management department. We are committed to fulfilling patient requests in a timely manner. Records are typically processed within 10 to 15 business days. 

Medical Record Requests 

Please submit your request for records with a Authorization for Release of Medical Records form. This form is available below or can be picked up at Uvalde Memorial Hospital in the Health Information Management department. 

Mail your request, authorization of release, and HIPAA authorization form, along with a copy of your government issued photo ID to: 

Uvalde Memorial Hospital
Attention: Release of Information
Health Information Management Department
1025 Garner Field Road Uvalde, Texas 78801

Fax your request, authorization for release, and HIPAA authorization form, along with a copy of your government issued photo ID to 830-278-2257. 

For status of medical record requests and other information, please call 830-278-6251 ext. 1159. 

Medical Records Request Forms 

Please download and complete these necessary forms to obtain your medical records. 

Authorization for Release of Medical Records Form (English)
Authorization for Release of Medical Records Form (Espanol) 

Patient Financial Services

Uvalde Memorial Hospital acknowledges the financial needs of patients and their families who are unable to pay for their medical services, and offers an assistance program (Hospital Financial Assistance Program) for medically necessary services to those who have an established need. Eligibility for this program is based solely on permanent place of residence, financial need and is provided on a non-discriminatory, no cost basis. 

Hospital Financial Assistance Program: 

You may qualify for the hospital financial assistance program if the family’s annual gross income is less than or equal to 300% of the federal poverty level based off the federal poverty guidelines. Eligibility maybe limited to patients residing in the State of Texas in the Counties of Uvalde, Zavala, Real, Edwards, and Kinney. Eligible individuals will not be charged more than amounts generally billed. Patients wishing to apply for the Hospital Financial Assistance Program may submit requested documentation and application to the HFAP Coordinator or Financial Counselor.

To get you started, please access the following documents:

Financial Assistance Plain Language Summary

HFAP Application

HFAP Policy

Credit and Collections Policy

For more information about and/or assistance with any of these options please contact:

Financial Counselor
Uvalde Memorial Hospital
Main Registration Area
1025 Garner Field Road
Uvalde, Texas 78801
Telephone: (830) 278-6251 ext. 1345
   HFAP Coordinator
Uvalde Memorial Hospital
Business Office Area
1025 Garner Field Road
Uvalde, Texas 78801
Telephone: (830) 278-6251 ext. 1308

Uvalde Memorial Hospital accepts cash, check, Visa, MasterCard & Discover. Uvalde Memorial Hospital also provides a Recurring Payment Option, which is an automatic monthly payment by electronic check or credit card. For more information, please contact our Customer Service Representatives at 830-278-6251 ext. 1112 or 1149.

uHealth Patient Portal

uHealth Patient Portal
A secure way to access complete health information online versus over the phone or in person, uHealth makes time-consuming tasks simples...a few clicks, and you're done.

UHealth-Home-Page-logo2.png

> Pre-register for your visits
> Update personal information           

> Review your results      
> View appointments

Already a user? Click here!

Accessible login for visually impaired

Want to be a user? Scroll down for the easy steps.

You Choose the When and Where

  • Use the uHealth patient portal from anywhere using a web browser
  • Access the portal from your smartphone or tablet
  • Manage your information 24/7, without waiting

Where Does My Health Information in uHealth Come From?

All information in the portal comes form your Uvalde Memorial Hospital health record. This ensures that you have access to the most accurate, up-to-date information.

Want to Register? It's Simple!

You must have an email address on file at Uvalde Memorial Hospital and medical record number to access uHealth. Registration or Health Information Management staff can provide you with your medical record number at your next visit or by calling (830) 278-6251.

Enroll and Get Started

  1. When you register for services at Uvalde Memorial Hospital, please give the registration staff your e-mail address, it is required to access uHealth.
  2. Our staff will provide you with your Medical Record Number, it is also required to access uHealth.
  3. Once you have given us your e-mail address and received your medical record number, click on the "Enroll Now" link below.
  4. Complete the uHealth self-enrollment fields.
  5. After successful enrollment, you will be sent an e-mail to the address you provided to registration staff. Click the link in your email and set your new password.
  6. Visit the Apple or Google Play Stores and download the MHealth App.

Enroll Now!

Having trouble? Call us at (830) 278- 6251 ext. 1164.

Visiting Hours

Visitors offer great comfort to patients and we invite you to visit your loved one. However, at times it is necessary to apply limitations to ensure quality patient care.

*Please refer to the temporary changes on the  COVID-19 UPDATE page that have been implemented as Uvalde Memorial Hospital takes extra precautions for the safety of our patients, staff, and community during COVID-19 the pandemic.

Hospital-wide Visitors' Guidelines

  • Visitors are limited to 2 per patient in all patient areas/rooms. 
  • Children under the age of 12 should remain in the waiting area accompanied by an adult at all times. 
  • Consumption of food in the waiting area is discouraged. Please feel free to use the hospital's cafeteria, Green Tree Café. 
  • Overnight sleeping in the waiting rooms is not allowed. 
  • We reserve the right to limit the number of visitors in the hospital or patient rooms at any time. Security staff is responsible for visitor management.

Guidelines Per Units

Medical/Surgical General Floor:

Visiting hours are 6:00AM to 9:00PM. The nurse supervisor may make exceptions to times.

Intensive Care Unit:

Visiting hours are 10 minutes every hour on the hour around the clock. Immediate family members only. No food or flowers are allowed.

Women's and Newborns' Center:

      • Post-Partum Unit: Visiting hours are 8:30AM to 8:30PM. 
      • Labor Room: Visitors are limited to immediate family only and 2 at a time.
      • Siblings of the baby may visit if accompanied by an adult. Support person may visit at any time.

Patient Rights & Responsibilities

Your healthcare is a cooperative effort between you, your physician, and the hospital staff. In addition to your rights it is expected you will assume the following responsibilities to the best of your ability.

RESPECTFUL AND SAFE CARE

  • You have the right to receive considerate, respectful, and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity, disability or ability to pay.
  • You or your family members have access to report any ethical issues related to your care.
  • You have the right to spiritual services. Chaplains are available to help you directly or to contact your own clergy.
  • You have the right to receive care in a safe environment free from all forms of abuse, neglect, or verbal, mental, physical or sexual mistreatment. The hospital will provide a list of resources for protective and advocacy services in cases of abuse or neglect.
  • You have the right to be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff.

EFFECTIVE COMMUNICATION

  • You have the right to have a family member or representative of your choice and your doctor notified promptly of your admission to the hospital.
  • You have the right to communication that you can understand. The hospital will provide language interpretation for you at no charge.
  • You have the right to have someone remain with you for emotional support during your hospital stay, unless your visitorís presence compromises your or othersí rights, safety, or health. You have the right to give or withdraw consent for that visitor at any time.
  • You have the right to receive detailed information about your hospital and physician charges.

PARTICIPATION IN YOUR CARE

  • You, or your designee, have the right to participate in decisions about your care, treatment, and services, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
  • You have the right to get information from your doctor/provider about your diagnosis, your test results, and possible outcomes of care and unanticipated outcomes of care.
  • You have the right to give written informed consent before any non-emergency procedure begins.
  • If you are unable to make your own healthcare decisions, you have the right to execute an advance directive and give authority to act on your behalf. The hospital can provide resources to assist you.
  • You have the right to have your pain assessed and to be involved in decisions about treating and managing your pain.
  • You have the right to be involved in your discharge plan, either instructions for follow-up care at home or information regarding your transfer to another facility.
  • You have the right to agree or refuse to take part in medical research studies. You may withdraw from a study at any time without impacting your access to standard care.

PRIVACY AND CONFIDENTIALITY

  • You can expect full consideration of your privacy and confidentiality regarding your care.
  • Your medical record will be kept private and confidential, and only you or your legal representative are able to obtain information contained in the record, unless disclosure is permitted by law.
  • You have the right to the HIPAA Notice of Privacy Practices, which includes information on how to access your medical records.
  • You have the right to request a list of people to whom your personal health information was disclosed.
  • You have the right to give or refuse consent for recordings, photographs, films, or other images to be produced or used for internal or external purposes other than identification, diagnosis, or treatment. You have the right to withdraw consent up until a reasonable time before the item is used.

COMPLAINTS AND GRIEVANCES

  • You and your family have a right to express concerns or complaints regarding your care, hospital conditions, your doctor, or a hospital employee without your care being affected.
  • You have the right to report any alleged abuse, neglect, or illegal conduct at any time. UMH abides by all Discrimination and Retaliation Standards, and all patients and employees are protected from discrimination and/or retaliation for reporting any violation of the law.
  • You are encouraged to speak with a manager or the Patient Advocate at 830-278-6251 ext. 1319, or the UMH Ethics & Compliance Hotline at 830-591-0513 at any time. If the issue remains unresolved, you can contact one of the above, your health plan, or one of the following:
The Joint Commission
Office of Quality Monitoring
1-800-944-6610
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Texas Department of State Health & Human Services
Compliance Line – 1-888-973-0022
1100 West 49th Street
Austin, TX 78756-3199

YOU HAVE THE RESPONSIBILITY TO:

  • Provide complete and accurate information, including your name, address, phone, birth date, Social Security, insurance, and employer when required.
  • Provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters relating to your health.
  • Provide the hospital or doctor with a copy of your advance directive if there is one.
  • Report whether you clearly comprehend a contemplated course of action and what is expected of you. You are responsible for your own action if you refuse treatment or do not follow the practitionerís instructions.
  • Report unexpected changes in your condition.
  • Actively participate in your pain management plan and keep doctors and nurses informed of the effectiveness of your treatment.
  • Leave valuables at home and bring only necessary items.
  • Treat all hospital staff, medical staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels and privacy.
  • Ensure that the financial obligations of your healthcare are met as promptly as possible.
  • Provide necessary information for insurance claims and make payment arrangements when necessary.
  • Respect privacy of the exam by not taking pictures, videos or recordings during exam.

Insurance Information

UMH accepts all insurances and will bill for services rendered. Below are some of the insurance companies that UMH is contracted with. To ensure UMH is contracted with your insurance plans, please call us at (830) 278-6251.

Contracted (In-Network) insurance companies:

AETNA Commercial 

Blue Cross Blue Shield - PPO, HMO, Essentials (State), Federal 

Cigna Commercial 

First Health Commercial 

Humana Commercial 

Multiplan/PHCS

TML

United Healthcare Commercial 

All Military Related Insurance Including:

Humana Military 

Tricare for Life

Champus

TriWest

All Medicare Replacement Plans Including:

Traditional Medicare Only - UMH is NOT contracted with any medicare Advantage Plans

All Medicare Supplement/Secondary Plans Including:

We accept all Medicare supplement plans

Examples: 

AARP United Health Care      UPREHS   Physicians Mutual 
APWU Health Plan   USAA   Standard Life       
Bankers Life    Aetna   State Farm
GEHA    Gilsbar      Mutual of Omaha
Mail Handlers    Old Surety Life 

Medicaid: 

  • Traditional Medicaid 
  • Medicaid Superior 
  • Medicaid Amerigroup
  • Medicaid Firstcare
  • Molina

It is important to understand your insurance plan, as the in-network & out-of-network benefits will significantly affect your out of pocket expense.

This list should not be considered a binding agreement or guarantee of coverage. 

List of UMH Providers:

ER Physician Group - Victoria Emergency Associates

Anesthesiologists Group - TAB Anesthesia Services

Hospitalist - South Texas Hospitalist Associates LLC

Pathologist - Village Oaks Pathology Services

Radiologist - Virtual Radiologic Professionals of Texas & Radiology Associates of Uvalde 

Discharge Information

At the time of your discharge, your nurse will give you discharge instructions that include but are not limited to further physician appointments, medications for you to continue at home, and activity precautions if any.  A registration department employee will contact you prior to discharge if financial arrangements are to be made.  For your safety and convenience, a staff member will accompany you to your vehicle.

You are responsible for your bill.  Routine charges include your room, nursing care, meals, linens, housekeeping, laboratory tests, physical therapy, and other hospital diagnostic and therapeutic services.

It is important to know your hospital bill does not include professional charges, such as those from your personal physician, or physician specialists like emergency medicine physicians, surgeons, and/or radiologists.  You will receive those bills directly from the physician offices.

Patient Registration


Bring the following items with you to register to ensure an efficient and hassle-free appointment:

  • Your current insurance card (need subscriber's name, date of birth, and Social Security number)
  • Guarantor or employer's information (name, address, and phone number) 
  • Physician order forms (the physician ordering the test must be Texas State Board Certified) 
  • Social Security number or card 
  • Picture ID with current address (Driver's License or State ID) 
  • A list of current prescription or over-the-counter medications you are taking (including the dose and frequency) 
  • Copy of Advance Directive (only necessary if patient is being admitted, having a surgery/outpatient procedure, or is an obstetrics (OB) outpatient)

If you have questions or concerns, please call (830) 278-6251.

Pre-Register and Save Time!

Pre-registration is recommended and encouraged for patients with scheduled exams (ex: CT, MRI, mammogram, or sonogram) or outpatient procedures (ex: day surgery, EGD, blood transfusions, chemo, or labs).

Pre-registration can be completed over the phone or in person in advance of the patient's procedure. Pre-registering expedites the process on the day of the  test or procedure.

  • Pre-register in Person: To pre-register in person, patients must present a form of identification (license or picture ID), their insurance card, and doctor’s orders. To pre-register in person, please visit the registration desk. 
  • Pre-register by Phone: Patients utilizing the phone pre-registration option must provide their name, insurance information, and the name of physician ordering the procedure. Upon arrival at UMH, the patient must stop by the registration desk to present a copy of the doctor’s orders, a form of identification (license or picture ID), and sign completed registration paperwork. To pre-register by phone, please call (830) 278-6251.

Credit card payments are accepted for those patients who will pay out of pocket.

Please Remember

We make every effort to remain on schedule. However, due to hospital emergencies and other unforeseen events, we occasionally experience delays. If this occurs, we ask for your patience and cooperation and appreciate your understanding.

Advance Directives

Advance Directives are important legal documents designed to help you communicate your wishes about medical treatment. Your family and physician will use these documents to discuss plans for your medical care if, for any reason, you are unable to communicate yourself.

Advance Directives may include a Directive to Physicians, Medical Power of Attorney, or Out of Hospital Do Not Resuscitate. The Directive to Physicians allows you to indicate whether you would want to be put on life support if the need arises. The Medical Power of Attorney allows you to choose 1-3 persons to make your healthcare decisions for you if you were unable to communicate. 

Uvalde Memorial Hospital Social Services/Case Management staff are available to assist you with completion of any of these documents. 

You are encouraged to discuss your values and wishes with your family or chosen spokesperson, as well as your physician. Your physician, other health care provider, or medical institution may provide you with various resources to assist you in completing your advance directive. Select the treatment choices that best reflect your personal preferences and provide a copy of your directive to your physician, usual hospital, and family or spokesperson. 

Consider a periodic review of the document. By periodic review, you can best assure that the directive reflects your current preferences.

For assistance with your advance directive, please call the Social Services Department (830) 278- 6251 ext. 1399.

Health Library

The most important thing you can do to prevent illness is be proactive and an active participant in your health care.

We recommend you visit the following sites to find accredited health related resources on certain diagnosis, illnesses, and injuries:

Medication Safeguards

  • Make sure your physician is aware of all medications you are taking. Take all of your medications with you to each physician appointment or to the hospital.
  • Make sure your physician is aware of any allergies or adverse reactions.
  • Ask for information about your medication in terms you can understand. Ask your physician as well as your pharmacist.
  • When receiving medications, make sure you know the name of the medication you are receiving and why you are receiving it.
  • If you have any questions about your medications be sure to ask the physician, the nurse, or your pharmacist.

Other Recommendations

  • Ask your physician why a test, treatment, or lab is being done.
  • Follow up with the physician about your results.
  • Ask questions about what your results indicate.
  • Ask questions about your diagnosis.
  • Speak up if you have concerns or questions.

IMPORTANT NOTE

The above links, safeguards, and recommendations are for informational purposes only and do not constitute medical advice; the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this, or any, website.

In the event of a medical emergency, call a doctor or 911 immediately. Uvalde Memorial Hospital does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned here. Reliance on any information provided by this website is solely at your own risk.


Five Star Service Award
2019 Places to Work
Computed Technology ACR
Mammography ACR
Magnetic Resonance Imaging ACR
4 Star Rating Centers for Medicare
Guardian of Excellence
Patient Safety Excellence
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