Patient Concerns

Patients and their families have a right to express a concern or complaint regarding the hospital, their care, or a hospital employee without their care being affected. If employee and/or public have concerns about patient care and/or safety in the hospital, that the hospital has not addressed, he or she is encouraged to contact the hospital’s management including the Patient Advocate, Supervisor, or Administrator directly. This should be resolved within 30 days. If the concerns cannot be resolved through the hospital, individuals may also contact:

The Joint Commission • Office of Quality Monitoring

One Renaissance Boulevard • Oakbrook Terrace, IL 60181

1-800-944-6610

Reporting Abuse, Neglect or Illegal Conduct:

Report immediately any abuse, neglect, or illegal, unethical, or unprofessional conduct in accordance with Texas Department of State Health & Human Services Complaint line at 1-888-973-0022. Address: 1100 West 49th Street, Austin, Texas 78756-3199

Discrimination or Retaliation Standards:

Patients, residents, employees and staff are protected from discrimination or retaliation for reporting a violation of the law.