Patient Rights & Responsibilities

Your healthcare is a cooperative effort between you, your physician, and the hospital staff. In addition to your rights it is expected you will assume the following responsibilities to the best of your ability.

Patient Rights

  • You have the right to receive considerate, respectful, and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities.
  • You have the right to an environment that preserves dignity and contributes to a positive self-image.
  • You have the right to receive care in a safe environment free from all forms of abuse, neglect, or mistreatment.
  • You have the right to have someone remain with you for emotional support during your hospital stay, unless your visitor’s presence compromises your or others’ rights, safety, or health. Visitation rights include the right to receive visitors designated by you, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend. You have the right to withdraw or deny such visitation consent at any time.
  • You have the right to have a family member or representative of your choice and your doctor notified promptly of your admission to the hospital.
  • You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and the expected outcome of treatment, including unexpected outcomes.
  • You have the right to give written informed consent before any non-emergency procedure begins.
  • You can expect full consideration of your privacy and confidentiality in care discussions, exams, and treatments. You may ask for an escort during any type of exam.
  • You have the right to have your pain assessed and to be involved in decisions about treating your pain.
  • You have the right to be free from restraints and seclusion in any form that is not medically necessary or used as a means of coercion, discipline, convenience, or retaliation by staff. Should a patient experience a change in emotional, physical or mental status, then the family may be requested to sit with the patient, or arrange for a private sitter.
  • You have the right to agree or refuse to take part in medical research studies. You may withdraw from a study at any time without impacting your access to standard care.
  • You, your family, and friends with your permission, have the right to participate in decisions about your care, your treatment, and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
  • You have the right to make an advance directive and appoint someone to make healthcare decisions for you if you are unable. If you do not have an advance directive, we can provide you with information and help you complete one.
  • You have the right to be involved in your discharge plan. You can expect to be told in a timely manner of your discharge, transfer to another facility, or transfer to another level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
  • You have the right to receive detailed information about your hospital and physician charges.
  • You can expect that all communication and records about your care are confidential, unless disclosure is permitted by law. You have the right to see or get a copy of your medical records. You may add information to your medical record by contacting the Health Information Management department. You have the right to request a list of people to whom your personal health information was disclosed.
  • You have the right to access information contained in your clinical records within a reasonable time frame.
  • You have the right to give or refuse consent for recordings, photographs, films, or other images to be produced or used for internal or external purposes other than identification, diagnosis, or treatment. You have the right to withdraw consent up until a reasonable time before the item is used.
  • You have the right to communication that you can understand. The hospital will provide sign language and foreign language interpreters as needed at no cost. Information given will be appropriate to your age, understanding, and language. If you have vision, speech, hearing, and/or other impairments, you will receive additional aids to ensure your care needs are met.
  • You have the right to access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of resources.
  • If you or a family member needs to discuss an ethical issue related to your care, a member of the Social Services department will be available to assist you.
  • You have the right to spiritual services. Chaplains are available to help you directly or to contact your own clergy.
  • Patients and their families have a right to express a concern or complaint regarding the hospital, their care, or a hospital employee without their care being affected. If employees and/or public have concerns about patient care and/or safety in the hospital, that the hospital has not addressed, he or she is encouraged to contact the hospital’s management including the Patient Advocate, Supervisor, or Administrator directly. This should be resolved within 30 days. If the concerns can not be resolved through the hospital, individuals may also contact:

The Joint Commission
Office of Quality Monitoring.
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Patient Responsibilities

  • Following the hospital rules as explained to you. 
  • Providing a complete and accurate medical history when requested. 
  • Participating in developing your treatment plan and educational opportunities. 
  • Following the treatment plan recommended by your physician. 
  • Notifying the physician or other health professionals if you should decide not to follow the recommended treatment plan. 
  • The outcome should you choose not to follow the recommended treatment plan. 
  • Telling the physician or nurse if you do not understand the recommended treatment plan. 
  • Reporting changes in your condition to your physician or nurse. 
  • Discussing pain management with your physician or nurse. 
  • Making your needs and wishes known to your physician or nurse. 
  • Providing a copy of your Advance Directive to the hospital. 
  • Following the hospital’s visitor policy. 
  • Being considerate of other patients, hospital staff, and property. 
  • Observing the hospital’s no smoking policy. 
  • Assuring all financial obligations for your health care are met. 
  • Providing correct insurance information to the hospital.

Five Star Service Award
2018 Places to Work
Computed Technology ACR
Mammography ACR
Magnetic Resonance Imaging ACR
4 Star Rating Centers for Medicare
Guardian of Excellence
Patient Safety Excellence
PG Pinnacle Award