UMH Receives Guardian of Excellence Award
Uvalde Memorial Hospital is pleased to announce it has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Employee Engagement.
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually each November, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
“UMH has been measuring employee engagement with Press Ganey for over 10 years. As a participant in the survey process, the hospital receives plentiful feedback from employees,” stated Tom Nordwick, CEO and administrator.
The feedback is used to identify concerns or issues, which can then be addressed as opportunities to improve the employees’ work experience. The hospital systematically, by department and as an organization as a whole, prioritizes the top opportunities and develops action plans to work with staff to accomplish positive change for each opportunity.
The organization strives to fulfill the mission of providing compassionate, high quality health care to patients, and hospital administration feels that can only be accomplished through engaged, happy employees.
“High employee engagement has a direct correlation to positive customer, in our case patient, outcomes. It is truly a privilege to work with a group of individuals who strive to provide the best care possible to our community,” Nordwick added.
According to Nordwick, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.
“We are proud to partner with Uvalde Memorial Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, UMH continues to demonstrate their commitment to the patient experience and advancing the overall quality of health care.”