UMH Receives Press Ganey Guardian of Excellence Award

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. 

“UMH has been measuring employee engagement with Press Ganey for over 10 years. As a participant in the survey process, the hospital receives plentiful feedback from employees,” stated Tom Nordwick, CEO and administrator. 

The feedback is used to identify concerns or issues which can then be addressed as opportunities to improve the employees’ work experience. The hospital systematically, by department and as an organization as a whole, prioritizes the top two opportunities and develops action plans to work with staff to accomplish positive change for each opportunity. 

The organization strives to fulfill the mission of providing compassionate, high quality health care to patients. Hospital administration feels that can only be accomplished through engaged, happy employees.

“High employee engagement has a direct correlation to positive customer, in our case patient, outcomes. As the CEO of UMH it is truly a privilege to work with a group of individuals who strive to provide the best care possible to our community,” Nordwick added.

According to Nordwick, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the patient experience. 

“We are proud to partner with Uvalde Memorial Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, UMH demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”

About Press Ganey 

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care
organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities. For more information, visit www.pressganey.com.